First Service Carolina is an established computer networking and support services firm serving North Carolina. We offer one stop total site support or can supplement your staff in individual skillset specializations where needed. Our portfolio of managed services offerings supplements our skilled technical staffís delivery of onsite services for a total end to end I.T. solution for your company.
Serving the Triangle for Over 25 Years
Your teamís time is your greatest opportunity and expense. We know ongoing computer support incidents are more than annoyances- they are highly unproductive and not isolated to the affected individual. Our objective with ongoing remedial support is to determine the root cause of the issue and resolve it at the source. We design and manage networks so that support incidents are rare exceptions with known causes. We utilize advanced tools like Managed Services, a portfolio of diagnostic and maintenance software tools that proactively automate system administration, to minimize your need for our staff IT engineers to respond to the inevitable pressures your network encounters.
Whether you have a dedicated IT staff or not, sometimes what's needed is an expert to be there on a regular basis. Outsource engagements are available to match the technical and organizational skills required for the task, either part time or full time. Let First Service handle what we know best - recruiting and delivering technical excellence.
Need a checkup? One of our experienced engineers, using our advanced analysis tool, can give you a picture of the best and worst of your current infrastructure. Useful for identifying areas of attention, this detailed document with recommendations is also the foundation of our ongoing strategic planning process for regular clients.
Virtual CIO - Design and Projects
An investment like IT deserves a multi-year plan. Upgrades and new functionality are viewed most effectively within the context of the overall requirement. Eliminate wasted money on products purchased that donít fit the requirement, and projects completed only to discover they trigger another unbudgeted requirement. First Service has clearly defined technology solutions using mainstream products we deliver as standardized configurations. We know your projectís outcome, because we have done exactly the same work many times before.
Following the rules isn't always easy if you don't know how they work. We have experience when it comes to compliance imposed by clients, vendors, Sarbanes-Oxley, Todd-Frank, HIPPA, and PCI. First Service can perform assessments and implement the technologies needed for your organization to be a responsible corporate citizen.
Voice and Telephony
We understand how important it is to stay connected. That is why we only recommend the highest quality telephony and communication devices. If you are looking to upgrade your current phones, we have you covered. Our cloud Hosted PBX requires no upfront investment. Cloud PBX is always current - including new features like a cellphone app for your office line, and mobile conferencing. Our services are available for multiple office installs, including reaching international staff through a single auto-attendant. First Serviceís VOIP systems are scalable to support small startup firms to several hundred user corporations and all size companies in between.
Basic Problem Remediation
Let's face it - almost every new client starts here. Are there ongoing issues not being resolved? Current vendor unresponsive or inadequately experienced? No planning or reporting? There's a reason we are still here after 25 years - we deliver technical competence to small and medium business. Call us.
Security and Uptime Solutions
Peace of mind is hard to come by; luckily, that is just what we have to offer. We have what it takes to keep your data secure. The key to having a safe and healthy network is to stop threats from ever getting in. First Service has tools and network devices that eliminate computer security threats and keep them out. We handle all types of attacks from annoying malware and viruses, to hackers that could bring your entire network to a halt. Utilizing our Managed Services offering, combined with industry leading solutions such as firewalls and content filtering devices, we are able to identify and resolve issues before they ever have a chance to cause any problems.
Backup and Disaster Recovery
Your data is one of your companyís most valuable assets. It would cost most companies tens even hundreds of thousands of dollars to replace their data if it was somehow lost or corrupt. Our BDR (backup and disaster recovery appliance) automatically duplicates your data both onsite and offsite on regular intervals. The backups are fully verified by our Operations Center. What about downtime? Companies can no longer afford to be without their computers for more than a few minutes. Our BDR also implements your full disaster recovery solution. In the event your equipment is damaged, our First Service BDR can be booted up in a matter of minutes to get your company back up and running while the problem is resolved. In the event of total site loss, the BDR cloud server images can be booted as failover servers and workstations attached.
Cloud Desktop and Mail
Microsoft Office 365, Hosted Exchange and SAAS (Software as a Service) are cloud technologies whose time has come. Reduced investment, more flexibility, location independence, security, and minimal maintenance ensue as you eliminate the dedicated server infrastructure.
Cutting the cord creates IT challenges in access, security, and data portability. We have Bring Your Own Device (BYOD) solutions for Mobile Device Management (MDM), WiFi Networking, Campus Wireless, and Web Interfaces like Microsoft IIS, Microsoft Remote Desktop, and Citrix. Work anytime, anywhere.
What's your business? It's no secret we have a strong client following in the Legal and Healthcare professions- they are referral based industries and we are fortunate to serve most clients via initial referral. With hundreds of clients across all industries, chances are we have experience in your profession and can provide a reference within your industry.
3933 Arrow Drive, Suite 100
Raleigh, NC 27612
Monday - Thursday : 8:30am - 5:30pm
Friday : 8:30am - 5:00pm
Saturday - Sunday : Closed
Closed Major Holidays