Founded in 1991 by Mike Abbott and Brad Revels, First Service Carolina is an established computer networking and support services firm providing North Carolina businesses with top-tier IT Support and Managed Services. Our suite of managed services offerings can be used for complete, one-vendor site support or to supplement your current IT staff.

At First Service Carolina, our niche is to provide a superior level of technical expertise to small and midsize network installations. Our staff technical support engineers provide ongoing support and installation services for computer networks. We offer information technology solutions to all industries and have additional competencies in legal, medical, and financial industries. We seek long term client relationships built on competence and trust. Our value is established as client operations run smoothly with minimal disruption. Our technical support specialists make sure that projects are completed within scope and budget, utilizing designs with long term stability and compatibility.

We have been fortunate to serve hundreds of long-term clients, and we welcome a mutual evaluation of how our model fits your organization. Our primary coverage area includes all of Eastern North Carolina including Raleigh, Durham, Research Triangle Park (RTP), Cary, Fayetteville, Greensboro, Greenville, and Wilmington.

Serving the Triangle for Over 30 Years


We are excited to announce that in 2020 First Service is entering a  partnership with two other firms to increase the scale and reach of our operations. Our current staff, quality of deliverable, operations, and management remain unchanged with Mike Abbott and Brad Revels making a permanent work commitment to the project.

We are combining operations with two similar IT support firms that serve Georgia and Virginia, with financing and growth partnerships coming from two fiber internet providers: Pineland Telephone and Wilkes Communications (GA and NC). All the firms share the same priorities of integrity, technical excellence, and client service. Our equity partners deliver fiber internet service through the fiber networks they install and own throughout NC, VA and GA. Our partners’ fiber networks are growing fast, and their clients need the expertise the new company delivers.

We are very excited to announce this next step forward for our organization. Our clients deserve the most competent IT support, delivered efficiently at competitive pricing – the new model will improve all these.

This new partnership will operate under the new name Responsive Technology Partners. More information can be found at www.responsivetechnologypartners.com


IT Support

We manage and maintain our client’s computers, networks and other components of their IT infrastructure so that they are always secure, up-to-date and functioning properly.


First Service has tools and network devices that prevent computer security threats like malware or viruses from breaching your network and to eliminate them if they do.


Our experienced team of certified network engineers will design, implement and monitor your network ensuring it stays safe, secure, and never goes down.


Your modern business requires a modern telephone system – we have the experience to recommend the right system for your business.


We are well versed in HIPAA, Sarbanes Oxley and PCI Data Security Standards and others. We have worked with almost every imaginable industry and are experts when it comes to helping businesses keep their compliance and licensing in order.


Cloud technologies allow your business to reduce investment in hardware, predict costs of IT expenditures, improve flexibility, location independence, security, and they require minimal maintenance.



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    3933 Arrow Drive, Suite 100
    Raleigh, NC 27612






    Monday - Friday 8:30 AM - 5:00 PM